Service quality implicates customer satisfaction: Employees who are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty. This helps the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones. In addition, satisfied customers are more open to additional sales messages and are likely to refer others to that business. We offer you two different service trainings:GWM1: 5 day service training for small machines: includes the undercounter glass and dishwashers as well as the hood-type and utensil washers.GWM2: 5 day service training for big machines: includes the rack-type and flight-type dishwashers.