EU Data Act - Data supply

Under the European Union's Data Act (the "EU Data Act") users of connected products, and of services related to connected products, have rights to certain data generated through the use of those products. You can find detailed information on the EU Data Act and HOBART's approach to it in our Data Act Notice.

Almost all of our Products have the ability to connect to the SmartConnect365 application. This service is a cloud platform through which users of the Product, or their authorised third party representatives, can view the performance data (consumption, counters, error messages, etc.) of the Product. 

A small number of the Products do not have the option of connecting to the SmartConnect365 service these are referred as “DA-Products” (for Direct Access products).

How to obtain access to the Product Data of DA-Products?

In the case of DA-Products, the product Data is stored within the memory in the Product and can be retrieved directly from there using a USB stick via the USB port provided. More information can be found in the corresponding manual for the Product.

For DA-Product machines you can request a free retrofit using the following form:
(This service is only available to EU Users and for machines purchased after 12/09/2025)